3 October - 9 October
- Introduction to Unit 1: Communicating in the IT industry
- Learning outcomes
- Grading criteria
- Assessment
- The IT industry
•Decisive moments in the history of IT
•Who works in the IT industry?
•Gender and IT
•The need for communication skills in IT
•How has the IT industry changed the way we communicate?
•Have these changes always been positive or beneficial?
10 October - 16 October
- What is interpersonal communication?
•Function/message
•Audience (age, IT knowledge, culture, disability)
•Context
- Verbal, non-verbal, body language, expression
•Positive and negative language (verbal)
•General customer service
•Dealing with demanding/annoying/aggressive clients
•Client support / providing technical assistance over the phone
•Avoiding condescension
- Difference between written and spoken information
•Identifying the right medium for your message (1)
•Form of writing, audience, purpose
•Degrees of formality and informality in language
17 October - 23 October
- Identifying the right medium for your message (2)
•Examples of written communication for clients (email, letters, brochures, forms)
•Examples of written communication for colleagues (email, memos, notices, out-of-office notes)
- Writing for various audiences - levels of technicality
•Focus on IT and related profession register
- Tone and style in information giving
- Format and content of visual aids (tables, diagrams, charts, images)
- Reviewing, editing and proofing
•Using spellchecker, thesaurus, Track Changes tools
24 October - 30 October
- Popular IT tools used for general and specific communication
•MS Powerpoint
•MS Publisher
•Webpages
31 October - 6 November
- Issue Assignment 1: Communicating IT Information. Explain scenarios, instructions and criteria in class.
- As part of this assignment you are required to hold individual 5-7min role plays with individual students (P1.0) Two sessions to be allocated for this class-based section.
- What are specialist communication channels?
- How are they set up?
- Assessing the impact and efficacy of:
•Blogs
•Vlogs
7 November - 13 November
- More specialist communication channels. Using: •Wikis
•Podcasts
•Video conferencing
- Evaluating the medium-message efficacy and infotainment (information/entertainment) value of some of the web's most popular vlogs, wikis and podcasts.
- Introduction to Unit 1: Communicating in the IT industry
- Learning outcomes
- Grading criteria
- Assessment
- The IT industry
•Decisive moments in the history of IT
•Who works in the IT industry?
•Gender and IT
•The need for communication skills in IT
•How has the IT industry changed the way we communicate?
•Have these changes always been positive or beneficial?
10 October - 16 October
- What is interpersonal communication?
•Function/message
•Audience (age, IT knowledge, culture, disability)
•Context
- Verbal, non-verbal, body language, expression
•Positive and negative language (verbal)
•General customer service
•Dealing with demanding/annoying/aggressive clients
•Client support / providing technical assistance over the phone
•Avoiding condescension
- Difference between written and spoken information
•Identifying the right medium for your message (1)
•Form of writing, audience, purpose
•Degrees of formality and informality in language
17 October - 23 October
- Identifying the right medium for your message (2)
•Examples of written communication for clients (email, letters, brochures, forms)
•Examples of written communication for colleagues (email, memos, notices, out-of-office notes)
- Writing for various audiences - levels of technicality
•Focus on IT and related profession register
- Tone and style in information giving
- Format and content of visual aids (tables, diagrams, charts, images)
- Reviewing, editing and proofing
•Using spellchecker, thesaurus, Track Changes tools
24 October - 30 October
- Popular IT tools used for general and specific communication
•MS Powerpoint
•MS Publisher
•Webpages
31 October - 6 November
- Issue Assignment 1: Communicating IT Information. Explain scenarios, instructions and criteria in class.
- As part of this assignment you are required to hold individual 5-7min role plays with individual students (P1.0) Two sessions to be allocated for this class-based section.
- What are specialist communication channels?
- How are they set up?
- Assessing the impact and efficacy of:
•Blogs
•Vlogs
7 November - 13 November
- More specialist communication channels. Using: •Wikis
•Podcasts
•Video conferencing
- Evaluating the medium-message efficacy and infotainment (information/entertainment) value of some of the web's most popular vlogs, wikis and podcasts.
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